Unreliability and poor response times
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admin
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Joined: 16 Jul 2004
Posts: 2117

PostPosted: Sun Jan 13, 2008 10:44 pm    Post subject: Reply with quote
HE does work weekends, but was on vacation with no access. Everything is back up. I will work on the reliability issues.
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JFW
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Joined: 09 Nov 2006
Posts: 17

PostPosted: Mon Jan 14, 2008 8:37 am    Post subject: Reply with quote
well its an improvement thanks admin, however when i try to post i get this

mySQL query error: SELECT pid, post_date FROM talksport_posts WHERE queued <> 1 AND topic_id='3038' AND post_date > '1200228715' ORDER BY post_date LIMIT 1

mySQL error: Table 'talksport_posts' is marked as crashed and should be repaired
mySQL error code:
Date: Monday 14th of January 2008 03:34:51 AM
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Talksportadmin
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Joined: 09 Aug 2006
Posts: 22

PostPosted: Mon Jan 14, 2008 11:38 am    Post subject: Reply with quote
Here's a little tip. If I go to my board from the myfreebulletinboard.com homepage link, it takes me there as an unregistered member (it uses mfipb as the board address) and I can click through to look at posts. However as soon as I log into the site as a member I can no longer click through and I get the message above posted by JFW.

Hope this helps tracking down the problem.
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confusedabit
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Joined: 28 Feb 2005
Posts: 455
Location: USA

PostPosted: Mon Jan 14, 2008 2:48 pm    Post subject: Reply with quote
Well, I am in the USA and it is now Monday morning and I still have the same trouble with my baords. How can you say it is fixed if we still can not post or view?

I get the following error message when I try to view a forum:


Quote:
mySQL query error: SELECT DISTINCT(yourcoupons_posts.author_id), yourcoupons_topics.* FROM yourcoupons_topics
LEFT JOIN yourcoupons_posts ON
(yourcoupons_topics.tid=yourcoupons_posts.topic_id AND yourcoupons_posts.author_id=1)
WHERE yourcoupons_topics.forum_id=11
and yourcoupons_topics.approved=1
and (yourcoupons_topics.pinned=1 or yourcoupons_topics.last_post > 0) ORDER BY pinned DESC, last_post DESC LIMIT 0,60

mySQL error: Table 'yourcoupons_posts' is marked as crashed and should be repaired
mySQL error code:
Date: Monday 14th of January 2008 09:37:04 AM



As was mentioned above, and pointed out by one of my members too, they are not able to post nor view a forum when logged in. All that works is the active users online list and I can access the ACP. Not sure about calendar. search etc.

However, when they log out they are able to view forums and threads. Of course, they are not able to post since I do not allow guests to do so. Therefore, my board has been pretty much useless as far as new (and in my case, time sensitive) posts and info. Mad Mad

When can I (we) expect this problem to be fixed? What was the cause of this recent outage? And, I still feel there should be a method (email) to contact the admin here when this happens.

I understand he says he was away. However, when not away we have had the same issuses. No way to notify of a problem. I used admin@ and webmaster@ email addresses and they were both returned as "user is over quota."

And finally, since I am in a complaining mood, Sad what is the purpose of the error message saying
Quote:
There appears to be an error with the YourCoupons database.
You can try to refresh the page by clicking here, if this does not fix the error, you can contact the board administrator by clicking here

...with a link that emails ME about the problem when I have no control at fixing it!! I think this link should be changed for the mfbb admin to be notified Idea -not us admins that can't fix anything.




HELP!!



My forum is now working fine as of 1/14/08 5:25 pm ET.


Last edited by confusedabit on Mon Jan 14, 2008 10:33 pm; edited 1 time in total
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confusedabit
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Joined: 28 Feb 2005
Posts: 455
Location: USA

PostPosted: Mon Jan 14, 2008 2:56 pm    Post subject: Reply with quote
My list of what works, and what doesn't:


SEARCH link-works until you submit a search request. It then gives the same error messages as above, perhaps slightly different in text. Might be since what is being searched is no longer there?

PRIVATE MESSAGE link-seems to work up to the point of sending a PM, I have not tried PMing someone. I can also see my old messages.


MY ASSISTANT link: gives this error...
Quote:
mySQL query error: SELECT COUNT(pid) as posts FROM yourcoupons_posts WHERE post_date > '1200164145' AND queued <> 1 AND forum_id IN(0,2,3,9,11,12,13,14,16,17,1Cool

mySQL error: Table 'yourcoupons_posts' is marked as crashed and should be repaired
mySQL error code:
Date: Monday 14th of January 2008 09:52:29 AM



MEMBERS link-works and I can view the list. However, when I click on a member I get the same error type message.

MOD CP link-I never use it but it gives the error message too.
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confusedabit
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Joined: 28 Feb 2005
Posts: 455
Location: USA

PostPosted: Mon Jan 14, 2008 3:00 pm    Post subject: Reply with quote
I just logged out. I was able to click and view the forums. There is a post (most recent) whose link appears now but does not appear when I am logged in. When I click to view ANY thread/post, I receive the standard error message we are now familiar with.


I suppose the QUICK FIX would be to access one's ACP and ALLOW Guest posting if you need to have whatever members remaining be able to communicate and post on your board.



My forum is now working fine as of 1/14/08 5:25 pm ET.


Last edited by confusedabit on Mon Jan 14, 2008 10:32 pm; edited 1 time in total
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JFW
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Joined: 09 Nov 2006
Posts: 17

PostPosted: Mon Jan 14, 2008 6:30 pm    Post subject: Reply with quote
oh come on this is a joke.
if there is anyone there could you please contact myself or talksportadmin regarding buying a copy of our database?
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confusedabit
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Joined: 28 Feb 2005
Posts: 455
Location: USA

PostPosted: Mon Jan 14, 2008 6:41 pm    Post subject: Reply with quote
JFW wrote:
oh come on this is a joke.
if there is anyone there could you please contact myself or talksportadmin regarding buying a copy of our database?


JFW, I hope you were not referring to my "quick fix" idea because, as it turns out, even THAT won't work! I tried allowing Guest Posting. After you have entered your entire text, the same error messages appear.

Mr. admin, what is going on with our boards?? Is anyone able to help us????



My forum is now working fine as of 1/14/08 5:25 pm ET.


Last edited by confusedabit on Mon Jan 14, 2008 10:32 pm; edited 1 time in total
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admin
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Joined: 16 Jul 2004
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PostPosted: Mon Jan 14, 2008 10:13 pm    Post subject: Reply with quote
Talksport and confused, your forums should be good now let me know if not.

All others post the exact error message so I can fix.

Confused please stop posting in every problem thread makes it harder for me to figure out where the errors still are.
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confusedabit
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PostPosted: Mon Jan 14, 2008 11:05 pm    Post subject: Reply with quote
admin wrote:
Talksport and confused, your forums should be good now let me know if not.

All others post the exact error message so I can fix.

Confused please stop posting in every problem thread makes it harder for me to figure out where the errors still are.


Mr. admin, if it helps, I added
My forum is now working fine as of 1/14/08 5:25 pm ET. to my recent posts.

Thank you for fixing my (our) boards. Since this thread is in the GD forum, I would like to ask agai nif thereis a method (email) that we admins can use when things like this happen. I posted (and believe others agree) that you can not be monitoring the entire mfbb site/forums to notice when an outage occurs. And, if our forums are down then so are these support forums, correct? Therefore, that leaves us without a way to meake the trouble known. I suggested another email addy be created that would come into whatever email system you use in order to notify you.

The addys "admin@" and webmaster@" mfbb.... were all returned to me as user over quota. This problem has happened before where we were left without a means of contact. I asked if Blackpanther could help us but it appears that thread was deleted. Is there more than one person we could notify in the event of a board-wide problem?



Very Happy Very Happy Very Happy Very Happy Thanks again for fixing this and for listening to my suggestion. Very Happy Very Happy Very Happy Very Happy

Oh, and are signatures here disabled? I added one, see it in my profile edit page, but do not see it in my threads.
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Talksportadmin
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Joined: 09 Aug 2006
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PostPosted: Mon Jan 14, 2008 11:30 pm    Post subject: Reply with quote
admin wrote:
Talksport and confused, your forums should be good now let me know if not.

All others post the exact error message so I can fix.

Confused please stop posting in every problem thread makes it harder for me to figure out where the errors still are.

Yes ours now seems to be working fine too, thank you for the fix.
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JFW
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PostPosted: Wed Jan 16, 2008 2:29 pm    Post subject: Reply with quote
i brought a database copy yesterday, any idea when i can expect it?
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bryan
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Joined: 30 Oct 2006
Posts: 42
Location: UK

PostPosted: Wed Jan 16, 2008 10:52 pm    Post subject: Reply with quote
Admin: Now that you have had the chance to investigate, can you please answer the questions I posed earlier in this thread, namely…

Would you care to comment on this state of affairs? How do you square this with the claims on your home page about reliability and speed? How can I attract new users while this is going on?

What can I tell my members about how this sort of disaster will be avoided in future?
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bryan
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PostPosted: Fri Jan 18, 2008 3:02 am    Post subject: Reply with quote
Are you still there, Admin?
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Talksportadmin
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PostPosted: Fri Jan 18, 2008 9:26 am    Post subject: Reply with quote
JFW wrote:
i brought a database copy yesterday, any idea when i can expect it?


Admin,

I understand that this backup has now been paid for and run but that it has not yet been delivered to us.

I would be grateful if you could arrange to provide it to us today. If you are unable to deliver it today, we will want the backup run again so that it is up to date. I think it is reasonable to expect swift delivery following the backup operation for what I think are obvious reasons.

Thanks.
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